At MakStitch, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help! Please read our Refund and Returns Policy below to understand the process.

1. Return Policy

We accept returns on products purchased from MakStitch.com within 30 days from the date of delivery. To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • A receipt or proof of purchase is required for all returns.
  • Certain items are non-returnable, including:
    • Sale items (unless defective)

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at Themakstitch@gmail.com with your order number and a brief description of the item you wish to return.
  2. Return Authorization: Our customer service team will review your return request and provide you with a Return Authorization (RA) number and return instructions.
  3. Return the Item: Send the item back to us using the provided instructions. You are responsible for the cost of return shipping unless the item is defective or incorrect.
  4. Inspection and Approval: Once we receive the item, we will inspect it to ensure it meets our return criteria.
  5. Refund Issuance: If the return is approved, a refund will be processed to your original payment method within 7-10 business days.

3. Refund Policy

Refunds are processed once we receive and inspect the returned item. Please note the following:

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Shipping Costs: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Processing Time: Refunds may take up to 10 business days to reflect in your account, depending on your bank or payment provider.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return procedure above and place a new order for the desired item. We do not offer direct exchanges, but we are happy to assist you in finding the perfect product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@makstitch.com with a description of the issue and photos of the damage. We will either replace the item or offer a full refund, depending on your preference.

6. Late Returns

If your return is postmarked after the 30-day return window, we may not be able to accept your return. However, please contact our customer service team to discuss any exceptional circumstances, and we will do our best to assist you.

7. Contact Us

If you have any questions or need assistance, please reach out to our customer service team: