At MakStitch, we strive to provide our customers with the best quality leather products and an exceptional shopping experience. We understand that sometimes you may change your mind or face an issue with a product. Our return and refund policy is designed to give you peace of mind when making a purchase.

Return Policy

  • Eligibility for Return: You may return your product within 14 days from the date of delivery if you are not completely satisfied with your purchase.
  • Condition for Returns: To be eligible for a return, the item must be unused, in its original condition, and packaging. Leather products must show no signs of wear or damage, and all tags and labels must be intact.
  • Non-Returnable Items: Custom-made or personalized leather products, items that have been altered or used, or sale/discounted items are not eligible for return. Please verify your purchase before ordering.
  • Return Process: To initiate a return, please contact our customer service team at [Themakstitch@gmail.com] within the 14-day return window. Provide your order number, the product details, and reason for the return. You will receive instructions on how to send the item back.
  • Shipping Fees: The return shipping cost is the responsibility of the customer, unless the item is defective or incorrect. We recommend using a trackable shipping service to return your product to ensure it is received.

Refund Policy

  • Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, a refund will be processed to the original payment method within 7–10 business days.
  • Partial Refunds: In cases where only a portion of the order is returned, partial refunds may be issued based on the condition of the product.
  • Non-Refundable Items: Custom-made or personalized items and any products marked as non-refundable cannot be refunded, unless they are defective or incorrect.

Defective or Incorrect Items

  • If you receive an item that is damaged, defective, or not as described, please contact us immediately. We will offer a replacement or full refund as appropriate, and we will cover the return shipping costs.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange a product for another size or color, please return the original item and place a new order for the desired product.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at Themakstitch@gmail.com or +92 347 8301192. We are here to help and ensure that you have a smooth and satisfying shopping experience with us.

Thank you for shopping at MakStitch!